We're asking members to submit requests, reviews, or edits for the services listed below by Monday, December 16th at 9am ET to ensure our team has time to review them before services are paused beginning Saturday, December 21st. All services will reopen the week of January 6th.

Mustard = grant-related questions

Ketchup = fund-release-related questions

Lettuce = donation-related questions

Will my end-of-year fundraising be affected by this closure? How will I receive donations? 🙊

All is well. Donations by check and credit card are processed even when we are closed. This means that your end-of-year fundraising shouldn't be affected one bit, even if donations arrive late into the night, on weekends, or during holidays. Be sure to direct donors to your project’s specific fundraising page, and report all checks before sending them to Fractured Atlas’s PO Box — this helps prevent delays!

I have a fund release request coming up. Do I need to do anything different? 💸

Just get it in by the deadline! Request fund releases of all amounts by Monday, December 16th at 9am ET, and be sure to attach appropriate documentation for requests of $5000 or more, or your first request of $3500 or more. Please keep in mind that if your project needs to receive funds in the calendar year 2024 (for tax or payment purposes), your fund release request must be submitted by the 12/16 deadline AND approved before our closure. If we do not have appropriate documentation or we have unanswered questions by the start of our closure, the request will not be approved and the funds will not be released to your project until calendar year 2025.

I have a grant application coming up. Do I need to do anything different? 🪄

Just get it in by the deadline! Submitting any grant application documents by Monday, December 16th at 9am ET is the best way to guarantee review before Winter Break. Applications with a due date during the Winter Break or the week of December 16th may incur the rush grant fee. If your grant is due after January 5th, we will review it after the Winter Break and the rush fee may be assessed at the discretion of Fractured Atlas staff. Please note that rush reviews are dependent upon volume, and can never be guaranteed. You will only be charged if we are able to fulfill the review within the rush timeline!

Help! I need a last minute grant application reviewed very quickly 🥵

We will unfortunately not be able to accommodate any expedited one-business day grant reviews between December 16th and January 10th.

I'm launching an exciting, winter crowdfunding campaign. Do I need to do anything different? 🚀

Just get it in by the deadline! Submit crowdfunding campaigns for review and approval by Monday, December 16th at 9am ET. You’re welcome to launch campaigns during our Winter Break, but a member of our staff will need to review and approve them before you can do so. Please submit your campaign for approval by the 16th, so we have time to review, request edits, and approve your campaign before we close.

My donor needs a copy of Fractured Atlas’s Major Gift Letter for their end of year donation 💌

Here's the Major Gift Letter. Congrats on some successful fundraising, friend!

I need Fractured Atlas’s mailing address for checks for an end of year donation 📍

All the information you need on mailing a check can be found here.

I need to send my donor a donation receipt before the end of the calendar year 🧾

All the information you need on donor tax receipts can be found here.

One of my supporters would like to make an ACH, Stock, or Donor-Advised Fund donation this winter. What do I do? 🤯

Great question. Unlike credit card and check donations, ACH, stock, and noncash donations are processed in-house and require the work and coordination of multiple staff members across multiple departments. Gifts of stock typically take several weeks to a month to be processed after a transfer has been initiated, whereas wire and ACH contributions take several days or weeks. Please plan accordingly, and encourage your supporters to make these kinds of contributions before December.

If you or your donor require Fractured Atlas’s ACH or Brokerage information to initiate a donation before the Winter Break, please email support@fracturedatlas.org by Monday, December 16th. If you're reading this during the Winter Break (any time between December 21st and January 5th), please have your donor complete this form. Once the form is submitted, your donor will be emailed our ACH or Brokerage Information to initiate the donation.

We ask that donors initiate their donation to Fractured Atlas no later than December 25th, in order to ensure it will be received in the year 2024 and subsequently processed for the year 2024. Donors will receive tax receipts based on the date the donation is received, however the donation itself may not be processed until after our return from break.

💐 Contact Before Winter Break

As always, you can email us or book a phone call if you have questions about our Winter Break and how to prepare for it.

⚠️ Contact During Winter Break

On principle, Fractured Atlas employees aren't on call when Fractured Atlas is closed. Every person (on our staff, and around the globe) deserves time to rest, play, eat good food, and spend time with loved ones. That said, we are committed to serving our members and make an effort to go the extra mile wherever we can. If Winter Break has already begun and you believe you have a true emergency that only we can solve, please click here.

While Fractured Atlas will be back to work the week of January 6th, we’ll be playing catch up and responding to all inquiries in the order in which we received them. So, we ask that you give our staff time and grace to follow up on all inquiries that came in during Winter Break in the order in which they were received. Follow up emails and calls, while understandable, negatively impact our team’s capacity to catch up so please sit tight until we reach out—we haven’t forgotten you 💯

With that, we send you and your creative practice the heartiest virtual affirmation we can muster in this moment: your work is vital. We believe in you, and thank you for all you do to make this ecosystem the vibrant, inclusive place it is. Every artist is welcome here.

With gratitude,
the Fractured Atlas team